FAQs

We are a disability support service provider with a mission to empower individuals with diverse abilities to achieve independence, build confidence, and live fulfilling lives through tailored support and care.

We provide a wide range of services, including:

• Daily living assistance
• 1:1 support
• Respite & Short-Term Accommodation (STA)
• Household tasks
• Community access
• Supported employment
• Group and outdoor activities
• In-home support

Our services are available to individuals of all ages living with disabilities who have NDIS funding and funded privately. We tailor our support to meet the unique needs of each participant.

We are based in the Eastern Suburbs and provide services across the region. Contact us to confirm if we operate in your area.

You can reach out to us through our website’s contact form, email, or phone. After an initial consultation, we will work with you to develop a personalized support plan that aligns with your goals and NDIS plan.

While we don’t manage NDIS plans directly, we can provide advice and help you understand how your plan can be utilized effectively for our services.

Our respite and short-term accommodation services offer a safe and supportive environment for participants while giving families and caregivers a chance to rest. Activities are engaging and tailored to the participant’s interests.

Yes, we organize various group activities, including outdoor events, social skills programs, and creative workshops to foster connections and confidence.

Our team includes trained professionals such as parents, nurses, caregivers etc. All staff undergo thorough background checks, regular training, and share our commitment to excellent care.

Absolutely! We aim to match participants with support workers who align with their preferences, needs, and personalities to foster a positive and trusting relationship.

We prioritize clear and open communication. You will have a dedicated point of contact, and we encourage feedback to ensure our services meet your expectations.

Safety is a top priority. All our staff are trained in first aid and follow strict protocols to ensure participants feel secure and supported at all times.

Yes, we have experience supporting individuals with diverse and complex needs. Our team works closely with families and professionals to ensure the participant’s needs are met.

We understand that life can be unpredictable, and sometimes plans need to change. If you need to cancel or reschedule a service, we kindly ask for at least 24 hours’ notice to avoid cancellation fees.

This allows us to adjust our schedules and offer the time slot to someone else who may need support. If an emergency or unforeseen circumstance arises, please let us know as soon as possible, and we’ll do our best to accommodate your situation with flexibility and understanding.

If a participant makes a short-notice cancellation or cancels a shift without any notice, the provider may charge up to 90% of the agreed price for their time and travel. (A short notice cancellation is if the participant does not show up for scheduled support, cancels a shift last minute or is not present at the agreed place within a reasonable time when the provider is travelling to deliver the support).

Our goal is to work collaboratively to ensure your needs are met while respecting the time and effort of our dedicated staff.